Friday, July 10, 2009

I Guess United Didn't Count on the Guy Havning Another Guitar

A Canadian musician who says United Airlines heavily damaged a $3,500 guitar, gave him the runaround and ultimately gave him the finger when he complained is getting the last laugh.

And more. He turned his tale of woe into a tune of wow -- as in an Internet sensation with more than 600,000 hits on YouTube so far.

According to the Associated Press (via MSNBC), Taylor, the maker of the guitar, has offered to try to restore the damaged instrument. And -- guess what? -- now United wants to make it up to him.


Would this be the PR equivalent of locking the barn doors after the horses have escaped? When will these morons learn? It's not enough now that any disgruntled customer can vent his frustrations about you on his blog and create a stain on your reputation that you may never rub out of Google searches.

You have to tee off a guy who writes songs for a living? A guy who, enraged and inspired, can create a sensation that makes you look like a colossal jerk in front of the whole world? OK, so it's only 1% of the world so far but this viral party may just be getting started. Oprah wants him on her show.

That's what these idiots have to grasp who don't care about their customers. It used to be that if you screwed one guy, who cared? How many people could he tell?


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